Introducing...PHARMACEUTICA
Ever wonder what it's like to work at a chain pharmacy? Want to see how the sausage is made? No trade secrets will be herein revealed, but I can provide a periodic taste of life behind the counter. Behold the first installment of...PHARMACEUTICA!
The set-up: Unfortunately, customers (patients) are permitted to buy non-pharmacy items when they pick up their medications, which slows the line and ties up pharmacy technicians' (techs) scarce time.
Pharmacy techs assist the pharmacist(s) in many key ways (more about these later).
PLEASE DON’T ARGUE ABOUT THE DAMN COUPONS
An older adult pushing a shopping cart can signal one of two things: she will either be very sweet or very crotchety. It’s a crapshoot:
SHOPPING CART: I’d like to pick up my medicine.
ME: Sure (takes info and retrieves meds)
SHOPPING CART: I also have a few things to buy [starts unloading multiple contents in cart onto counter and hands over several crumpled coupons]
ME: OK…
SHOPPING CART: Wait a minute, that gum is on sale.
ME: Well, it didn’t come up on the register.
SHOPPING CART: Then I’ll just buy one pack.
ME: Sure.
SHOPPING CART: And I don’t want the enema either. Take it off.
ME: OK…
SHOPPING CART: This is taking too long! I don’t want any of it. [throwing up her hands]
ME: [brightly but seething internally] Just the medications, then? [trying to recall how to void selected items as my fingers fly randomly across the register's touchscreen]
SHOPPING CART: [closely examining her printed receipt] Why didn’t my 35% coupon apply?
ME: Hmm, not sure. [handing back the coupon that didn’t scan] Save it for more enemas next time [sweetly].
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